Troubleshoot Anywhere Dial: Windows XP
You may encounter problems with your dial-up service. This document describes several common problems and resolutions.
Simple Troubleshooting
Some or all of the below items could be causing trouble with your dial-up connection.
Disable Call-waiting
FAQ Check your Settings 1. Launch the connection, but instead of clicking Connect, click Properties.
2. Check the box labeled Use dialing rules if it isn't already and click the Dialing Rules button.
3. Confirm, at the bottom, that the telephone number is formatted correctly. If the number should have a code to disable call waiting and/or a code to obtain an outside line and/or be 7 or 10 digits, here is where it should show correctly.
4. Click OK.
5. Click OK again.
6. Click OK again.
7. Try to connect again. Disable Call-waiting 1. Launch the connection, but instead of clicking Connect, click Properties.
3. Check the box labeled Use dialing rules and click the Dialing Rules button. After you check the box, you may be prompted to set your Location Information. If so, set your country, area code and other options appropriately. This is where you would enter 9 if you needed it to access an outside line. Most likely you will need to use Tone dialing, but if not, selet Pulse dialing.
4. Check the box labeled To disable call waiting, dial.
5. Enter the appropriate code to disable call waiting (i.e. *70). Be sure to enter a comma after the code so that the computer pauses briefly after dialing the code before dialing the telephone number.
7. Click OK.
8. Click OK again.
9. Connect again and call-waiting should be disabled. I cannot connect and when I do, it is slow
I am getting a fast busy signal or all circuits are busy, why?
I cannot connect and when I do, it is slow
There are several things that could be causing this. One could be the path your call is taking between you and InReach. Quite often, you can make multiple calls to the same telephone number and have the call take multiple paths. So, if you cannot connect or connect slowly, you should first try disconnecting and dialing back in. Sometimes this problem can also be caused by a faulty telephone cord, splitter or even inside wiring. If you believe it is inside wiring, you should probably call a professional or your telephone company. Please note, InReach is not responsible for any charges incurred to get your telephone line or hardware repaired or serviced. If you have a fax machine or answering machine, you should try disconnecting them or turning off the "auto-answer" function. Sometimes these devices can cause noise to appear on the line. Remember, there may be noise on the line that you cannot hear but that can still cause problems. If you can hear static or clicking or a hum or anything of that nature, you should definitely call your telephone company or a professional. If you have done everything on this Troubleshooting guide and you still have a problem, call Inreach. We can run tests on our side to be sure we are not experiencing any issues. You should also report the issue to your telephone company, if you haven't already, as they may have call path issues they are unaware of. I am getting a fast busy signal or all circuits are busy, why? A fast busy signal or a recorded message stating that "all circuits are busy" is caused by telephone circuits that are too busy to take the call. Because call congestion can happen anywhere between you and InReach, this can be hard to diagnose. The first thing you should do is notify us so that we can be sure that it is not congestion on our side. If not, then you should notify your telephone company so that they can test their network for congestion. Back to Top
- Do you have multiple phones connected to the telephone line? If so, be sure that someone is not using the telephone line and/or that another telephone is not off the hook.
- If you have a telephone connected to the line, enter one number and listen to the silence. You are listening for static and line noise. Excessive noise will cause connection problems. If you hear static or crackling or a hum, you should contact your telephone company to address the problem. It could be a problem with the outside or even the inside wiring. Be sure to consult with your telephone company before agreeing to a dispatch to your home. Your telephone company might charge for the dispatch and/or any work that they do to resolve the problem. Be aware of the charges before you agree to them. InReach is not responsible for any charges incurred from your telephone company. Remember, there can be noise on the line even if you do not hear it. But, if you hear it, then it is definitely affecting your connection.
- If you have a telephone connected to the line, dial the access number you are using. Verify that it rings, is answered, and that it automatically sends a series of audible tones used to establish a connection.
- If the telephone line has voicemail, listen to all messages and delete them. Often, telephone lines with voicemail will have a studder dial-tone when voicemail is waiting. The studder dial-tone can cause a problem.
- If the telephone line has call waiting, disable this feature. See below.
- Is the weather bad or has there been a lot of rain? Excess water in the ground can cause lines to get wet and cause line noise and static.
- Are you up-to-date on your Microsoft updates? Staying up-to-date means that you remain up-to-date on the software that affects your Internet connection too. If you are not up-to-date and cannot get online, you might try taking your computer to a location where you can get online (i.e. friends house or work) to download all the updates
- If you continue to have problems getting or staying connected, try connecting at a slower speed. To do this, add three commas at the end of your access number (i.e. 4024104,,,). This will cause the modem to skip the 56k handshake and attempt to connect at a slower speed.
- 56k modems are designed to only traverse one switch from digital to analog between your computer and InReach. Most telephone companies ave more than one switch. This will slow down your connection and there is not much you can do about it except to try a different access number, if multiple local numbers are available.
- The maximum speed dictated by the maximum power output of 56k modems dictated by the FCC is 53k. Normal 56k speeds will vary between 24k and 56k.
Disable Call-waiting
FAQ Check your Settings 1. Launch the connection, but instead of clicking Connect, click Properties.
2. Check the box labeled Use dialing rules if it isn't already and click the Dialing Rules button.
3. Confirm, at the bottom, that the telephone number is formatted correctly. If the number should have a code to disable call waiting and/or a code to obtain an outside line and/or be 7 or 10 digits, here is where it should show correctly.
4. Click OK.5. Click OK again.
6. Click OK again.
7. Try to connect again. Disable Call-waiting 1. Launch the connection, but instead of clicking Connect, click Properties.
3. Check the box labeled Use dialing rules and click the Dialing Rules button. After you check the box, you may be prompted to set your Location Information. If so, set your country, area code and other options appropriately. This is where you would enter 9 if you needed it to access an outside line. Most likely you will need to use Tone dialing, but if not, selet Pulse dialing.
4. Check the box labeled To disable call waiting, dial.5. Enter the appropriate code to disable call waiting (i.e. *70). Be sure to enter a comma after the code so that the computer pauses briefly after dialing the code before dialing the telephone number.
7. Click OK.8. Click OK again.
9. Connect again and call-waiting should be disabled. I cannot connect and when I do, it is slow
I am getting a fast busy signal or all circuits are busy, why?
I cannot connect and when I do, it is slow
There are several things that could be causing this. One could be the path your call is taking between you and InReach. Quite often, you can make multiple calls to the same telephone number and have the call take multiple paths. So, if you cannot connect or connect slowly, you should first try disconnecting and dialing back in. Sometimes this problem can also be caused by a faulty telephone cord, splitter or even inside wiring. If you believe it is inside wiring, you should probably call a professional or your telephone company. Please note, InReach is not responsible for any charges incurred to get your telephone line or hardware repaired or serviced. If you have a fax machine or answering machine, you should try disconnecting them or turning off the "auto-answer" function. Sometimes these devices can cause noise to appear on the line. Remember, there may be noise on the line that you cannot hear but that can still cause problems. If you can hear static or clicking or a hum or anything of that nature, you should definitely call your telephone company or a professional. If you have done everything on this Troubleshooting guide and you still have a problem, call Inreach. We can run tests on our side to be sure we are not experiencing any issues. You should also report the issue to your telephone company, if you haven't already, as they may have call path issues they are unaware of. I am getting a fast busy signal or all circuits are busy, why? A fast busy signal or a recorded message stating that "all circuits are busy" is caused by telephone circuits that are too busy to take the call. Because call congestion can happen anywhere between you and InReach, this can be hard to diagnose. The first thing you should do is notify us so that we can be sure that it is not congestion on our side. If not, then you should notify your telephone company so that they can test their network for congestion. Back to Top
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